SHIPPING
 

Shipping costs

For deliveries inside Australia, LUMAS applies the following shipping rates, which include our secure specialty packaging and insurance:

Longest edge (cm) Standard delivery
ART NOW $ 7,90
Print $ 29,00
0 - 30 $ 19,00
31 - 60 $ 29,00
61 - 99 $ 39,00
100 - 124 $ 49,00
125 - 200 $ 69,00
201 - 279 Free

Please note that all artworks are produced and shipped from Germany. Delivery could take up to 6 weeks.

For our standard shipping, we send your order in specialty packaging made for art to the address you provide. Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge. Gallery pickups are free.

When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.


Ordering and Delivery

As soon as we receive your order, you will receive an order confirmation via e-mail. When your order is shipped, we send you a shipping confirmation including a tracking number from our certified shipping partners and the receipt/invoice as a PDF for your records.
 
We ship worldwide. Please note that international shipments may be subject to additional customs fees or import taxes.


Return Policy

LUMAS does not provide refunds for change of mind. In terms of your statutory rights, we will offer an exchange, credit note or refund on any item that is faulty, unfit for the intended purpose or different from what was shown or described to you. We are happy to provide an exchange or a credit note on any non-sale item, within 14 days of purchase, providing that the item remains unused, undamaged and is in its original condition. We will require the original receipt as proof of purchase.


Contact us:

Do you have questions about your order or need any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

LUMAS Hotline:

+61 3 9421 3525
Mo-Sun from 10am-5pm

Or send us an e-mail at:
ua.moc.samul(ta)enruoblem

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