Unfortunately, we too can’t do without some small print. After all, we are dealing with sophisticated and sensitive works of art.
We would start by pointing out that photographs are always dependent on environmental influences; their appearance and colour can change and fade. To ensure you keep enjoying our works of art, you should not expose photographs, laminations or frames, either in part or in full, to direct sunlight, hang them directly above heating appliances or expose them to a higher level of humidity than expected in a normal living room. Photographs, laminations and frames are therefore not suitable for external areas, cellars, bathrooms or kitchens. Laminations with UV protective film or acrylic glass and wooden frames are very sensitive to scratches and dirt and should therefore only be handled with gloves or equivalent protection.
The contractual partner and user of these T&Cs is AVENSO Ltd.,
Ernst-Reuter-Platz 2, 10587 Berlin
Tel.: +49 30 30 30 69 69
Fax: +49 30 30 30 69 61
Our terms and conditions have been drafted to regulate the business relationship between you and us and are intended to be both binding and fair. The basis for any order or contract will therefore always be the following General Terms and Conditions of AVENSO Ltd., and you acknowledge and confirm you are aware of them and agree to their application when you place an order with us. You can read the terms and conditions right here.
Section 1 Scope
The following General Terms and Conditions in their most current version at the time of order shall exclusively govern the business relationship between AVENSO Ltd., Berlin, here acting under the brand LUMAS (in the following ‘LUMAS’), and the orderer. LUMAS shall not recognise any differing terms set out by the orderer unless such conditions have been expressly agreed to by LUMAS in writing.
Section 2 Conclusion of contract
The display of products in the online shop does not constitute a legally binding offer; it is a non-binding online catalogue only. The products you have selected by pressing the “Add to basket” button are summarised again for you in an order overview at the end of the order process. Here you can review the various information provided during the order process and add to or correct it by clicking the “Change” button. By clicking the button “Buy now”, you send your order details and make a binding declaration to LUMAS that you want to purchase the products listed there (Offer). We automatically accept your offer upon receipt of your order. Directly after sending the order, you will receive an email with an order and contract conformation, in which the details of your order are listed again.
The text of your order is saved by us and upon request can be sent to you after completion of your order. For your own protection, LUMAS recommends printing out the order details and the General Terms and Conditions applicable at the time of order. The contractual language is English.
Please note that we sell all products in small quantities only.
Section 3 Cancellation
We do not offer refunds for change of mind or incorrect size choice. Once an order has been placed and paid for via our online payment provider, your order shall be considered final and no variations are possible thereafter.
In the event that your purchase arrives defective or damaged, we will arrange a replacement for you or a full refund pursuant to the Australian Consumer Law at your choice. We will arrange for a refund upon return of any defective or damaged item, provided you inform us within 7 days of accepting delivery.
Goods that are claimed to be defective must be returned in their original condition and packaging, just as you received them or your claim may be voided. You may choose to receive a credit note to your account in lieu of a refund for future purchases.
This refund policy does not intend to exclude or limit any rights under the Australian Consumer Law or those of your country.
We will gladly offer you an exchange of a purchased item, provided that it has been returned to us in it’s original condition, packaging, and within 14 days of you receiving the order.
Refunds, exchanges and/or credits will only be issued once your goods have been returned and checked at our facility.
Please note that sales are final for any works with a “Custom Finish” selected by you, as all artworks produced to your individual specifications. All consumer protection laws will continue to apply, should the item you receive arrives faulty. Unfortunately, we will not be able to offer you an option to exchange the artwork due to the individual specifications and alternations made by you.
Please contact us on ua.moc.samul@olleh with any queries regarding exchange or refund.
Section 4 Delivery
Due to our manufacturing being done in Germany, you could expect a delivery time to be up to 3-4 weeks.
Section 5 Edition Certificate with signature
For organisational reasons, LUMAS may also send the orderer the Edition Certificate with the artist’s signature and the edition details separately – and subject to a delay. In this case, the cancellation period shall only start after receipt of the Editions Certificate with signature. If you exercise your right of cancellation, you must also immediately return the unused Edition Certificate. The purchase price shall not be refunded without receipt of Edition Certificate. The right of cancellation shall lapse if the Edition Certificate is used on the work of art, the frame, the lamination or elsewhere.
Section 6 Prices, due date and payment, default
The prices stated in the online shop are final prices including sales taxes. Shipping costs are not included in the price and are added to it in each case. Information about the shipping costs is contained in Section 7 of these T&Cs.
The purchase price is paid via credit card. Please note that direct debit is only possible with a German bank account. You can pay via PayPal or credit card (Visa, Mastercard, American Express).
Should the account of the orderer lack sufficient funds, or the orderer countermand the bank debit without just reason, LUMAS shall have the right to demand an administration fee of €5.00 from the orderer.
If you are in default, LUMAS reserves the right to charge consumers default interest at 5 percentage points above the respective base rate per annum published by the European Central Bank and to charge companies 9 percentage points above the respective base rate per annum published by the European Central Bank. In addition, LUMAS can charge a flat rate of €2.50 per reminder, except for the initial reminder. Where greater costs are demonstrably incurred as a result of these payment arrears, LUMAS reserves the right to assert claims in respect of these.
In the above cases you are entitled to prove that no costs were in fact incurred by LUMAS or that these costs were less than the flat-rate fees stated above.
Section 7 Shipping costs
For deliveries within Australia, LUMAS applies the following shipping rates, which include our secure specialty packaging and insurance:
|Longest edge (cm)||Standard delivery|
|ART NOW||$ 7,90|
|0 - 30||$ 19,00|
|31 - 60||$ 29,00|
|61 - 99||$ 39,00|
|100 - 124||$ 49,00|
|125 - 200||$ 69,00|
|201 - 279||Free|
When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.
Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge. If, for logistics reasons, LUMAS splits the order across multiple shipments, you shall not incur additional costs for this.
Section 8 Offsetting, retention
You only have the right to offset if your counterclaims are legally upheld or are acknowledged by LUMAS. You also have the right to offset if you complain of defects or assert counterclaims under the same purchase contract. In addition, you are only authorised to exercise the right of retention to the extent that your counterclaim is based on the same contractual relationship.
Section 9 Retention of title
Until full and final payment, the delivered goods shall remain the property of LUMAS.
Section 10 Liability
Within the scope of statutory provisions, LUMAS is liable for damages without restriction.
(a) relating to loss of life, physical injury or damage to health which is due to wilful or negligent breach of duty or is otherwise due to wilful or negligent conduct by LUMAS or one of its legal representatives or vicarious agents;
(b) which is due to wilful or negligent breach of duty or is otherwise due to wilful or grossly negligent conduct by the provider or one of its legal representatives or vicarious agents;
The liability of LUMAS shall be limited to compensation for foreseeable loss or damage typical for the contract caused due to slightly negligent breaches of material duties by LUMAS or one of its legal representatives or vicarious agents. Material duties are duties whose fulfilment is a prerequisite for proper implementation of the contract and whose observance the orderer may rely on.
The above provisions shall apply accordingly to the liability of LUMAS in respect of reimbursing futile costs.
Liability under the Product Liability Act shall remain unaffected.
Section 11 Warranty
Unless expressly agreed otherwise, statutory warranty rights shall apply.
The statutory warranty period of two years shall apply. This shall start upon handover of the goods. During this period, all defects subject to statutory warranty obligations shall be corrected free of charge.
Section 12 No granting of rights
By buying a photographic print, you are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition or other analogue or digital use is not permitted unless authorised by law. However, you can resell the print.
Section 13 Collecting, processing and using personal data
All provisions regarding the protection of your data can be found at Lumas data protection declaration.
Section 14 Applicable law
Australian law shall apply to the exclusion of the UN Sales Convention.
Last update: 15.03.2016